Terms & Policies
GIFT VOUCHER POLICY:
Please note that when one of our gift vouchers is bought, both the purchaser and the recipient are subject to this policy. Before you buy a gift voucher, you should ensure to check the relevant terms and conditions. The gift voucher has an expiry of 3 months from the date of purchase, as clearly indicated on the front of the voucher. If the issuer of the gift voucher changes or goes out of business, it could be possible for the gift voucher to become unusable. The recipient of the gift voucher is fully responsible for ensuring to use it before its expiry date. If the gift voucher becomes expired, NatuneHeal is under no legal obligation to honour it. Our company reserves the exclusive right to extend the expiry date of a gift voucher and will not be liable for the loss of the gift voucher. If you have involuntarily gone past the expiry date without using your gift voucher, we may consider extending it for a specified period on a case by case basis, depending on the circumstances. Our Gift Vouchers are not redeemable for cash and are non-transferable. Resale is not valid. If the gift voucher is lost, stolen, destroyed or used by an unauthorised person, we are unable to replace it for you.
We wish to advise you that cancellations and rescheduling must be made at least the day before your scheduled appointment. If you are unable to meet this requirement, or you do not show up to your appointment or provide us with a reasonable explanation, we may need to charge you a cancellation fee (or redeem your voucher, when applicable). If we need to reschedule your appointment due to unexpected circumstances, we will endeavour to let you know before hand.
MEDICAL CONCERNS POLICY: